Never Touch a Downed Power Line

These tips will help you should a power line go down in your area.

A power line can go down for several reasons, from an extreme weather event to a car crashing into a utility pole.

Here's what to do if a power line goes down in your community.

Graphic of a downed power line

If a power line goes down in your area, never touch it and stay away as it can still be live.

Immediately call 9-11 and then call PG&E at 1-800-743-5000.

Graphics of a lightning bolt and house with child and dog

Keep everyone, including kids and pets, away from a downed line.

A person experiencing electric shock

Do not touch anything or anyone who has been in contact with a downed power line.

Electrical hazard sign

Avoid driving over a downed power line.

Phone alert

Sign up for Alerts so PG&E can reach you by calling 1-800-743-5000 and updating your contact information.

To learn more ways to prepare for a power outage, read our Tips to Prepare for a Power Outage page.