Resources for Californians Affected by the Public Safety Power Shutoff

Public Safety Power Shutoff Resources. The following is a list of resources available for those PG&E customers who are currently without power, or who have been instructed by local officials to evacuate. Electric or battery-dependent medical device users. If you use a medical device or assistive technology that requires continuous electricity, we encourage you to find an Independent Living Center in your area by visiting:

pge.com/disabilityandaging

We also suggest dialing 211 or visiting 211.org (where available), a free and confidential service that connects people to local resources. 

Radio Stations. Local radio stations are a valuable source of information for emergency alerts and updates during a public safety outrage.The following stations provide periodic updates during emergencies:

English: Bakersfield: KNZR - 1560 AM, KERN - 1180 AM, KNZR - 97.7 FM

Bay Area: KCBS - 740 AM, KGO - 810 AM, KSRO - 94.5 FM, KZST - 100.1 FM

Chico: KPAY - 93.9 FM

Eureka: KPOD - 1240 AM, KINS - 106.3 FM

Fresno: KMJ - 580 AM, KMJ - 105.9 FM

Monterey: KSCO - 1080 AM, KION - 1460 AM

San Luis Obispo: KVEC - 920 AM

Sacramento: KFBK - 1530 AM, KSTE - 650 AM, KFBK - 93.1 FM

Spanish: KSJV 91.5 FM, KHDC 90.9 FM, KGRB 94.3 FM, KLMG 97.9 FM

Cantonese: KVTO 1400 AM

Mandarin: KSQQ 96.1 FM

Alert Services. Urgent alert notifications are available from most local government or public safety agencies. 

You can sign up to receive these notifications to your cell phone or email via the following resources: Nixle, AlertSF (San Francisco), AC Alerts (Alameda County), Alert Marin, SoCoAlert (Sonoma County), SMC Alert (San Mateo County), Wireless Emergency Alerts.

Community Resource Centers. To support customers in the impacted counties, PG&E has opened Community Resource Centers in multiple locations.

They provide restrooms, bottled water, wifi and temperature-controlled seating.

Mobile resource stations (vans), when available, will provide bottled water, snacks, phone-charging and latest information for customers.

A list of Community Resource Centers can be found here, as well as operating hours and opening and closing dates.

Non-emergency Hotline: (833) 284-3473. This non-emergency hotline can be used to help Californians with medical issues find resources in their community during a power shutoff. 

During a shutoff, hotline assistance is available from 9am to 9pm. 211 may be available outside of this timeframe. If you are experiencing a medical emergency please call 911 immediately.

Additional Resources: Prescription Drugs - Visit www.RxOpen.org for maps showing open and closed pharmacies during an active emergency.

Crisis Counseling. Disaster Distress Helpline provides support for people experiencing emotional distress related to natural disasters. Call 1-800-985-5990 or text TalkWithUs to 66746 to speak with a trained crisis counselor.

Seniors. Call 1-800-510-2020, TTY 1-800-735-2929 or visit this website to locate Area Agencies on Aging (AAA) in your area.

In-Home Supportive Services. Contact your county In-Home Supportive Services (IHSS) office about receiving services from your provider even if you are evacuated from your primary residence.

Public Health Information. Information about public health during a disaster can be found by calling 916-650-6416 or by visiting the California Department of Public Health website.